Terms & Conditions for “Easy Return” service

These Terms & Conditions shall apply to buyers who use Easy Return (“Service”) on the Alibaba.com International Website (www.alibaba.com) (“Alibaba.com Website”).

1. Easy Return: The Service is jointly provided by the seller and Alibaba.com Singapore E-Commerce Private Limited, a company incorporated in Singapore with its registered office address at 51 Bras Basah Road, #04-08 Lazada One, Singapore 189554 (“Alibaba.com”). It is available for Trade Assurance orders of the products with an “Easy Return” mark. Subject to the Terms & Conditions herein, If the received item has quality problems, the Buyer can choose to return it and get a refund.

2. Availability: The Service is available on the Alibaba.com Website, Alibaba iPhone and Android apps, as well as Android tablets.

3. Eligible Participants: To be eligible to the Service, you must be a registered member with a valid Buyer account on the Alibaba.com Website (“Buyer”).

4. Service Rules:

a) The Buyer must (A) place a “Trade Assurance Order” (i.e. you need to press “Start order”) or (B) ask the supplier to start one for you for products that feature the “Easy Return” mark on the product detail page.

b) The total amount of the product (without tax) and the shipping fee shall be no more than US $3,000.

c) The shipping address is in one of the following countries: Australia, Canada, Germany, Italy, the Netherlands, Russia, the United Kingdom, the United States, France, Spain, Poland, Belgium, the Czech Republic, Portugal, Mexico, Korea, Japan, Chile, Saudi Arabia, United Arab Emirates, Pakistan, Israel, Ukraine, Switzerland.

d) The reason for the return is due to quality issues.

e) The Buyer can only apply for Easy Return within 30 days after receiving the goods.

f) The Buyer can only apply for one Easy Return per each Trade Assurance order.

g) The Service only supports poor quality, excluding damage upon arrival and damage to the product packaging, and wrong materials, excluding the wrong item being sent.

h) Once the Buyer has filed for Easy Return, they must return the items within 15 days.

i) Alibaba.com will offer a refund as soon as the warehouse confirms the delivery of the returned package. Usually, it will be returned to the Buyer’s bank account within 20 business days.

j) When the Buyer applies for Easy Return, Alibaba.com can only return the product amount and the shipping fee, excluding the processing fee, VAT, and deducted coupon fees.

5. General Rules

a) By participating in this Service, the Buyer agrees to be bound by these Terms & Conditions. Alibaba.com reserves the right to amend these Terms & Conditions as well as to vary or terminate the terms of the Service requirements without prior notice. In the event of any dispute, the decision of Alibaba.com shall be final and binding.

b) Any fraud and/or abuse of the offers and/or coupon(s) awarded/received under the Service (“Offers”) by the Buyer (as determined by Alibaba.com in its sole discretion) will result in the forfeiture of the Buyer’s eligibility to the Offers and/or may lead to the termination of all or part of the Buyer’s account(s) with Alibaba.com. Alibaba.com reserves the right to deduct the value of any Offers awarded inappropriately to the Buyer directly from the Buyer’s account(s) with Alibaba.com without prior notice and/or take legal action in such instances to recover any outstanding amounts.

c) Alibaba.com is not responsible for any late, lost, delayed, incomplete, illegible, misdirected, or undeliverable entries, responses, or other correspondence, whether by email or otherwise.

d) The timing and validity of any transactions and/or the Buyer’s eligibility to the Offers shall be determined by Alibaba.com at its sole discretion based on Alibaba.com transaction records. If there is any discrepancy between the transaction records held by the Buyer and that of Alibaba.com, the Alibaba.com records shall be conclusive and binding to the Buyer.

e) In case of any discrepancy in the interpretation between the English and other non-English language versions of these Terms & Conditions, the English version shall prevail.

f) If any of the terms in these Terms & Conditions conflict with any rules and/or any related information displayed elsewhere on the Alibaba.com Website, these Terms & Conditions shall prevail.

g) Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, In no event will Alibaba.com AND/OR ITS AFFILIATES be liable to YOU for any direct, INDIRECT, special, incidental, exemplary, punitive or consequential damages (including loss of use, LOSS OF data, LOSS OF business or profits) arising out of or in connection with your participation in thIS BENEFIT, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, EVEN IF ALIBABA.COM AND/OR ITS AFFILIATES HAVE been advised of the possibility of such loss or damage.

h) Notwithstanding anything to the contrary, the Buyer acknowledges and agrees that Alibaba.com and/or any of its affiliates shall not be responsible, and shall have no liability to the Buyer or any third party for any dispute or claim that arises out of the Buyer’s participation in this Service.

i) The Buyer agrees that this Service and these Terms & Conditions are governed, interpreted, and enforced by the laws of Hong Kong, without regard to its conflict of laws principles. All legal actions, claims, or proceedings arising out of, or in connection with this Service, must be brought to a court of competent jurisdiction in Hong Kong.