Terms and conditions

1. If a dispute arises after the effective date of the Purchase Contract, the Buyer may file a complaint through the Trade Assurance Services Transaction System (the "System") and the Seller may file a complaint through the Complaint Center. The complaining party is referred to as the "Complainant" and the other party is referred to as the "Respondent".

2. The complainant must fill in the reasons and grounds for the dispute and provide sufficient supporting documents within the time limit indicated in the system.

3. The complainant and respondent will first negotiate to resolve the dispute. If the parties reach an agreement during the dispute resolution process, Alibaba.com will terminate the dispute resolution process.

4. The claim period for handling complaints shall be in accordance with the relevant provisions of the Alibaba.com Transaction Dispute Resolution Rules.

5. After Alibaba.com receives the request for dispute resolution, it will notify the respondent of the complaint by mail, telephone, or other methods it deems appropriate.